Delivery Information
Please note that Gift Vouchers/Products cannot be posted or couriered to an overseas recipient, only to New Zealand addresses. Email Vouchers can be sent worldwide.
DISPATCH INFORMATION
Working days are Monday to Friday of any week excluding any public holidays. Gift Vouchers/Products ordered before 1pm from Monday to Friday will be issued and dispatched on the same (working) day. Gift Vouchers/Products ordered after 1pm, will be issued and dispatched on the following (working) day. If a Gift Voucher/Product is ordered after 1pm on a Friday, over the weekend or on a public holiday, it will be issued and dispatched on Monday or the next working day.
DELIVERY METHODS
The following delivery options are available to customers ordering Vouchers/Products in New Zealand. Please note that the below delivery targets are a guide only and neither Cordis Auckland nor their carrier agents can guarantee delivery within these timescales. Delivery to and from rural and remote areas may take longer:
An automatic email with a Gift Voucher link will be sent as soon as the transaction is completed. This can be sent to either the purchaser or the recipient. This is a system generated email and therefore may go to the email recipient's junk or spam email folder. Please also take care when entering the email address that it is correct. If an email delivery fails we will attempt to contact you to advise that the email has been returned to us 'undelivered' and will try to get another email address.
Collection from Hotel (Vouchers)
Please contact Cordis, Auckland to arrange for the collection of your voucher. For hotel and dining vouchers: +64 (9) 379 5132, fbcoordinator@cordishotels.com. For Chuan Spa vouchers: +64 (9) 300 2960, cdakl.info@chuanspa.com.
Standard Post (Vouchers Excluding Spa)
In addition to dispatch times, please then allow three to ten (3-10) working days for the Gift Voucher to be delivered by New Zealand Post.
NZ CourierPost (Shop Products)
In addition to dispatch times, please then allow two to three (2 to 3) working days for the Products to be delivered by New Zealand CourierPost. A physical address must be provided.
Poste Haste Courier (Vouchers Excluding Spa)
In addition to dispatch times, please then allow at least three (3) working days for the Gift Voucher to be delivered by Poste Haste. A physical address must be provided.
Deadline Courier (Spa Vouchers/Products)
In addition to dispatch times, please then allow at least two to three (2 to 3) working days for items to be delivered by Deadline Courier. A physical address must be provided.
Door to Door Delivery (Dream Bed Products)
Cordis Dream Bed Products are delivered door to door by the Manufacturer. All Dream Bed Products are manufactured to order and the production lead time will vary from time to time depending on circumstances. The production availability date can only be confirmed once the order has been paid for and placed with the Manufacturer. Any delivery access issues for the delivery trucks should be advised when placing orders. Should you not receive your item or wish to contact Cordis, Auckland at any stage, please email The Shop team at cdakl.theshop@cordishotels.com.
DELIVERY SUPPLEMENTS
- Email - $0.00
- Collection from Hotel (Vouchers) - $0.00
- Standard Post Letter, Room/Dining Vouchers Only (untracked) - $0.00
- Deadline Couriers, Chuan Spa Vouchers (2 to 3 days, tracked) - $18
- Deadline Couriers, Chuan Spa Products (2 to 3 days, tracked) - $25
- NZ CourierPost, The Shop Products (2 to 5 days, tracked) - $25
- Post Haste Couriers, Room/Dining Vouchers Only (2 to 5 days, tracked) - $10
- Door to Door (Freighted by Manufacturer), Cordis Dream Bed Products Only - $100